Privacy Policy

 

At R5 Auto Tech, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or contact us.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect certain information to help us provide our services efficiently.

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment and order details

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website activity and usage data

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your shopping experience.

Cookies may help us:

  • Remember your preferences

  • Save items in your cart

  • Improve website performance

  • Measure marketing effectiveness

  • Provide relevant advertisements

You can disable cookies through your browser settings if preferred.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Send order confirmations and tracking updates

  • Improve our website and services

  • Prevent fraud and unauthorized activity

  • Respond to inquiries and support requests

  • Send promotional offers or updates (only where permitted)

We only collect information necessary for legitimate business purposes.

3. Payments & Transaction Security

All payments on our website are processed securely through trusted third-party payment providers such as PayPal, Stripe, and major card processors.

We do not store or have direct access to your complete payment card information.

Our website uses SSL encryption and industry-standard security measures to help protect your personal and payment data during transactions.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers who help us operate our business, including:

  • Payment processors

  • Delivery and courier services

  • Website hosting providers

  • Marketing and analytics platforms

  • Customer support tools

These providers only receive information necessary to perform their services and are expected to keep your information secure.

We may also disclose information if required by law or to protect our legal rights and business operations.

5. Google, Meta & Advertising Services

Our website may use services provided by:

  • Google Analytics

  • Google Ads

  • Meta/Facebook Pixel

  • Instagram Advertising

  • Other analytics and advertising platforms

These services may collect information through cookies, pixels, and tracking technologies to help us understand website traffic, measure advertising performance, and improve customer experience.

Third-party advertising providers may show relevant ads based on your interaction with our website.

You can manage advertising preferences through your Google or Meta account settings.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, or disclosure.

While we work hard to keep your information secure, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

  • Request a copy of your data

To make a request regarding your information, please contact us using the details below.

8. Data Retention

We retain customer information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal and accounting obligations

  • Prevent fraud and disputes

When information is no longer required, it is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

R5 Auto Tech
Unit 9c, Hemmons Road Industrial Estate
Levenshulme, Manchester M12 5ST
United Kingdom

Email: sales@r5autotech.co.uk
Phone: 0161 248 9651